1. Refund Eligibility
You may be eligible for a full refund within 30 days of your subscription date only for the following reasons:- Persistent Service Failure: You are unable to use the core service due to a fault on our end that our support team cannot resolve.
- Significant Service Downtime: The service experiences prolonged, unexpected unavailability that hinders access.
- Verified Billing Error: You have been charged incorrectly, such as a duplicate charge or an incorrect amount.
2. Non-Refundable Situations
Please note that refunds will not be granted in these cases:- A change of mind or personal dissatisfaction after purchase.
- Usage of the service during the billing period before canceling.
- Inability to achieve a specific search result, as outcomes depend on external databases and the internet.
- Cancellation of a subscription after a new billing cycle has started; access will continue until the period ends.
- Failure to cancel a subscription before it auto-renews.
- Purchases made through a special promotion or discount.
- Any violation of our Terms of Service that results in account suspension.
3. How to Request a Refund
To submit a refund request, please contact our support team with the necessary details:- Email: Send your request to [email protected].
- Subject Line: Use "Refund Request" for prompt handling.
- Information Required: Include the email address associated with your account and a clear explanation of the reason for your request.
4. Refund Processing
- Approved Requests: Refunds will be issued to your original payment method and may take 7-10 business days to appear on your statement.
- Declined Requests: If your request is not approved, we will provide a clear explanation for our decision.
5. Policy Changes
We reserve the right to update this refund policy at any time. Any changes will be communicated by posting the revised policy on this page.
Thank you for choosing Reversephotosearch.ai.